Author: Terry Hill
Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the "real world" with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis; and offers a range of companion materials for lecturers and students.
Table of Contents:
|4||Designing and developing services and products|
|5||Designing service delivery systems|
|6||Designing manufacturing processes|
|7||Location and layout|
|10||Operations scheduling and execution|
|13||Managing the supply chain|
|14||Process and delivery system reliability and maintenance|
|15||Time and productivity|
Competitiveness and Cohesion in EU Policies
Author: Ronald Hall
"This is the first comprehensive and thorough assessment of the cohesion impact of EU policies. It will be invaluable for policy advisers, academics, and advanced students."--BOOK JACKET.